Warranty FAQ/Service Form

My window will not lock
This is usually due to the top sash moving down. Push the top sash up and the bottom sash down (opposite directions). The meeting rail should line up and allow the window to lock.

The bottom sash on my window will not operate
This is generally a result of the sash coming out of the clip in the frame. Often the clip is then ‘jammed’ to the bottom of the window not allowing you to put the sash back in the clip. If the clip is jammed down, take a flat head screwdriver and gently pry the clip up at least ½ inch from the bottom of the window. The sash should then be able to be seated in the clip.

What maintenance is covered?
General maintenance is not covered by manufacturer or Allied warranties. In fact, lack of regular maintenance can void some warranted items. So – things like general cleaning of siding and replacing broken down caulk ARE NOT covered but ARE recommended. For details on cleaning and caulk, visit the applicable manufacturer web site below.

What is seal failure?
Seal failure is when the IGU (insulated glass unit) in a window fails and allows air to enter the sealed unit. This will result in significant fogging of the glass within the sealed unit. So – try to clean the windows and determine if the fogging is on the inside of the unit.

The shingles on my new roof look wavy.
Shingles are fairly rigid. They take time to completely flatten on the flat surface of your roof. Depending on the time of the year (outside temperature), it may take a few weeks for the shingles to all lie down.

Resources to find more information:


How to find your Order Number

Having your order number ready will help you in the Warranty Registration process and we place your order number on the window labels so you can find them.

Below is a general diagram of where you can find the labels and where on the label to find your order number.

Order Number Label | Allied Siding and Windows

If you still have trouble finding the labels or have problems reading them call our Consumer Service at 1-800- SIMONTON.

Please note:
Non-emergency warranty requests will begin processing in 5-7 business days.
Requests that go through the manufacturer directly may take several days/weeks and are not in our control.
Thank you for your patience.

Service Request Form

Thank you for your purchase with Allied Siding & Windows, we look forward to serving you during this process.  As a reminder, before we can proceed with your claim, you will be responsible to pay our $95 SERVICE FEE (for all claims that are over 90 days of original completion date).  To do so, please continue to the following steps below.

If you prefer, you may also download and complete the form and submit via fax:   ALLIED Service Request FORM